Standard Services
Personal computers
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- problems with e-mail / configuration / e-mail administration (setting up and deleting mailboxes, changing passwords and disk space)
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- solving problems with business applications (office, accounting, anti-virus, warehouse and commercial programs) / consulting with software vendors
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- connecting to a computer network
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- removal of computer viruses
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- installation of components / drivers
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- connecting to servers
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- installation of printers, scanners, faxes and other peripherals
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- backup configuration
Computer networks | Telephony
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- connecting workstations, network printers
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- connecting phones
Computer networks | Telephony
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- router configurations
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- configurations of VoIP
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- Firewall configurations
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- network scanner configurations
Servers
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- connecting to a computer network / troubleshooting network connection problems
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- server interior maintenance / cleaning
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- installation of printers, scanners, multifunction devices
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- backup configuration
Consulting Services
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- selection of computer hardware and software
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- consultations on the use of the Microsoft 365 solutions for customers who buy the Microsoft licenses in our company
Synology and Windows Servers
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- removal of computer viruses
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- file server configurations
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- database server configurations
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- DHCP server configurations
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- DNS server configurations
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- routing and remote access configurations
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- VPN server configurations
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- user permission configurations
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- configuring group-based policies (GPOs)
Linux Servers
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- mail server configurations
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- web server configurations
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- file server configurations
Consulting Services
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- IT security consultations
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- consultations on the use of the Microsoft solutions like Microsoft 365 and Azure for customers who doesn't buy the Microsoft licenses in our company
Frequently asked questions (FAQ)
What are your service readiness hours?
As part of the standard cooperation agreement, our technicians maintain service readiness from Monday to Friday 8:00 AM to 5:00 PM, excluding public holidays. It may be adjusted with long term contract.
Is it also possible to work outside the service readiness hours?
Visits during off-hours are also possible, both at night and on weekends, if needed. They are then settled according to individual valuation.
What is the response time to service requests?
The maximum response time to a reported fault is consistent with the selected SLA variant, although we always try to respond to notifications as soon as possible after receiving them.
Does IT specialist who looks after our company is an expert in everything?
A team of specialists with diverse knowledge in the field of information technology is assigned to service your company, and orders are taken by technicians with knowledge in the field of service for a given category, e.g. computer networks, servers or ERP system support.
How are service orders carried out?
Assistance is provided first by phone and remote access, and if necessary by a specialist visit on site.
